FAQ

1. Where do you ship?

We currently ship within the United States only.
At this time, we do not offer international shipping.

2. How much does shipping cost?

We offer free standard shipping on all orders within the United States.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.

Once shipped, estimated delivery time is 5–8 business days.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak seasons.

4. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number.

You can also track your order by visiting our Order Tracking page and entering your tracking number or your order number and email address.

5. Can I change my shipping address after placing an order?

If your order has not yet shipped, address changes may be possible within 48 hours of placing the order.

Once an order is in transit, we are unable to change the delivery address.
Please contact us as soon as possible at info@mochays.com if you need assistance.

6. What is your return policy?

We accept return or exchange requests within 30 days of delivery, provided the items are unused and in original condition.

Some items, such as clearance or customized products, may not be eligible for return unless they are defective or damaged.

For full details, please review our Return & Refund Policy.

7. When will I receive my refund?

Once your return is received and inspected, approved refunds are typically processed within 5–7 business days to the original payment method.

Please note that it may take additional time for your bank or payment provider to post the refund.

8. What if I receive a damaged or incorrect item?

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at info@mochays.com with your order number and clear photos.

We will review the issue and arrange an appropriate solution, which may include a replacement or refund.

9. Do you offer exchanges?

Yes, exchanges may be available depending on product availability.

If the requested item is unavailable, you may choose a refund or an alternative product.

10. How can I contact customer support?

You can reach us at:

Email: info@mochays.com

We aim to respond to all inquiries within 1 business day.